Frequently Asked Questions

Because a break and especially a night’s sleep clears short-term memory, you achieve the best learning results by practicing briefly but often. Practicing for half an hour daily for a week will give you much better results than practicing for two hours twice a week.

If you don’t know the answer, proceed as follows:

1. Guess
If something suitable comes to mind, write it in the answer field. Learning is largely subconscious. Give your subconscious space and write what comes to mind without too much criticism. After just a few repetitions, you will learn to write even a difficult word correctly.

2. Listen
If nothing suitable comes to mind, listen to the word with the listening button. In this way, you learn both to listen to and to write the language you are studying, which quickly strengthens your language skills.

3. Look
If you answer incorrectly, the program will show you the correct answer. You can also listen to the correct answer again if you like.

Also make sure in WordDive’s settings that translations are turned on.

Repetition is essential for permanent learning. You learn much more by listening to or looking at the answer after a few seconds than by thinking for a long time. So take a relaxed attitude and just go for it.

Don’t worry: you cannot answer everything correctly the first time, nor is that the purpose. The main goal of the first repetitions is to leave a memory trace of the word in your mind. Soon you will notice that the picture brings the word to mind directly in the target language, without going through your native language. This way, you learn to think and act directly in the target language, which is the natural way to learn.

Even if you don’t understand everything, listen and repeat the model pronunciations. Keeping up with listening and speaking reinforces memory traces and speeds up learning.

Remember that studying languages is not necessarily most effective when you are tired. Intensive study right before bedtime can also make it harder to fall asleep.

After completing a course or goal, you will automatically receive a certificate confirming your successful completion of the course by email. The certificates are available in English only.

If you can’t find your certificate in your inbox, please also check your email’s spam or trash folder. Please contact our customer support (info@worddive.com) if you can’t find the certificate in your spam folder either.

Our gift cards contain a licence key that is used for activating the license. The key should be activated using a computer. You can activate your gift card as follows:

1. Go to https://www.worddive.com/en/key
2. Write the licence key that was delivered to your email (code with 3-16 characters). Click on the orange Activate-button.
3. Choose the language that you would like to study, and choose Continue.
4. Log in to your WordDive account or register as a new user.
5. Finally, click the Redeem-button.

The licence is now activated, and you can start studying.

1. To activate your license, go to www.worddive.com/en/key and fill in your code. Click Activate.
2. Select the language to study and click Continue. If there is only one language available, it is pre-selected.
3. Register a new account or log in, if you already have a WordDive account.
4. Scroll down and click Redeem.
5. Now the license is activated. You can click Exercise and start studying on the browser version. You are asked to choose a goal but you can change the selection later.

With WordDive, you can study as many languages at the same time as you want to. Please note that payments with WordDive are always language specific.

There are no right or wrong ways to study two or more languages at once, as the best way to learn depends on the learner. To some, it’s easier to learn languages when the same themes occur at the same time. Others may prefer learning one language a little bit more at first before starting a new language. Therefore, we suggest that you should try which way feels the most suitable for you.

If you have the Learn language package but can not see all the courses that are included in the package, you can change your goal. Do the following to change the goal or see all courses:

1. When you’re logged in to you WordDive account, go to Course list.
2. Click on the round icon at the top right of the page. If you want to see all courses included in the package, choose Advanced > All Courses.

In the basic-level materials, we aim to choose as the answer an expression that is as neutral and common as possible, but at more advanced levels the target word may sometimes be a rarer one on purpose.

If you have a good word in mind that you would like us to add as a synonym in the exercise, please send your idea to us at info@worddive.com

The 3 different kinds of fish represent the progress of the study item:

• You get a blue fish when you have chosen the right answer out of four answer options
• You get a red fish when you have spelt the study item correctly, without having listened to the answer beforehand.
• You get a golden fish when you have learned the study item permanently. Learning permanently implies that you have spelt the study item correctly at least two days in a row, without listening to it beforehand.

The course is completed when you have learned all study items permanently, meaning that you have collected all the golden fish.

A course is completed when all study items have reached the permanently learned level, meaning you have received golden fish for them. Permanent learning requires that you have written the study item completely correctly without listening on at least two different days.If, for this reason, you can no longer make progress in the course today, you can return to it the next day or switch to practising another course.

You can therefore study several courses at the same time so that you don’t have to stop practising when one of your courses takes a break.

If you have the preparation course (Abikurssi), please note that last-minute cramming is not possible for this very reason.

If it seems there is a technical problem with completing the course, you can contact our customer support at info@worddive.com.

If you want to repeat a single course after completing it, open the course details and select “Reset course”.

Resetting the course will reset your progress to zero, meaning you can start the course practice completely from the beginning. All results for this course will be deleted. You can only reset a course if you have completed it 100%.

Note: This action cannot be undone.

If you want to reset all your results for a language at once, we can do it for you. In that case, please contact our customer support at info@worddive.com.

When you have completed the course with WordDive and want to maintain your acquired language skills, you should continue studying independently. Here are some tips on how you can do it:

• Listen to the language in diverse ways

Listen to podcasts, music, or foreign radio stations in the target language. Spotify, Apple Podcasts, and YouTube offer a huge amount of content in different languages and for different skill levels. For example, Coffee Break Languages and News in Slow [Language] are popular.

• Make use of social media

Follow TikTok and Instagram accounts in your target language that provide short learning videos, language tips, and cultural content. By searching hashtags such as #learnfrench or #languagelearning, you can find interesting material.

• Use AI as a helper

AI-based language partners like ChatGPT can simulate conversations, explain grammar, or help with word usage. For example, you can ask: “Talk with me in Spanish about food” or “Explain the French subjunctive in English.”

• Watch YouTube videos

Channels like Easy Languages provide authentic language use situations with subtitles. The videos help you improve listening skills and see how the language is really used.

• Find a conversation partner

Practice speaking with natives or other learners, for example, through the following services:

– italki

– HelloTalk

– Tandem

You can chat face-to-face or through messaging apps, even anonymously.

Remember the most important thing: Study in a relaxed way and in your own style. When learning is enjoyable, you stay motivated and progress faster.

No, you don’t have to complete the courses of the package in a specific order or only one at a time. When you have an active licence all the courses of the package are always available to you and you can practice as many courses simultaneously as you want. You are free to progress in a way that suits you the best.

Please note that to ensure permanent learning you can’t complete a course during a single day. If one of your courses is locked, you can return to it the next day or proceed to another course.

If exercises do not work or there are other problems with the website, try reloading the page as follows:

Mozilla Firefox or Google Chrome

1. Go to the page where the problem occurred
2. Hold the Ctrl key down and press F5 at the same time

Apple Safari

1. Go to the page where the problem occurred
2. Hold the Shift key down and click the “Reload” icon at the same time

If force reloading does not fix the problem, try removing stored cookies and date.

Here are a few links with instructions for how to do that on different browsers:

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/12.0/mac/10.14

Chrome: https://support.google.com/accounts/answer/32050?hl=en

Mozilla: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Make sure your browser is updated to the newest version. You can also try another browser if possible.

If the app is not working properly, you can try the following:

1. Close the app (swipe it from cache memory) and reopen it.
2. Log out, close the app and log in again. Make sure that you log in to the app with the right user account.
3. Update the app to the newest version.
4. Delete the app and reload it.
5. Make sure that you are logged in to the right Apple App Store / Google Play account (the one that you used for starting the subscription).

On a computer in a web browser

If the service works otherwise fine, but you cannot hear pronunciation models, there might be several reasons for the situation. Let’s try the following in order to solve the situation or at least to isolate the problem.

1. Are you able to hear voice from any other webpage?
2. Try “force reload” and clearing cache of your browser.
3. Try another browser if possible. Make sure your browser is updated to the newest version.
4. Add http://www.worddive.com to the list of trusted sites in your browser in browser settings.
5. Where do you use the service? If you are using it in the premises of a company, could the company firewall be blocking the downloading of audio files?
6. Click “Disable HTML5 Autoplay” on the settings of your browser. The latest versions of most of the browsers have this as a default setting. Alternatively, click “Devices” > ”Autoplay” on your computer’s settings.

Use the same browser on which the problems occur and go to this address: https://www.worddive.com/audio-test-howler

Listen to the audio samples and fill the form including your email address. Then press “Send information to WordDive”. This way, we can investigate more. The test page collects additional information on the possible audio problems.

In the mobile app

If you cannot hear the audio in the mobile app, try the following:

• Open the app. Adjust the volume in your device’s volume buttons.
• Go to the app’s audio settings and adjust both speech volume and sound effects volume.
• If your device is on silent mode, turn the sound on and check if the app sounds are audible.
• If you’re using an iOS device, make sure the Silent Mode switch is not enabled.
• Plug in your headphones. If sound comes through the headset, disconnect it and clean any dust or dirt from the headphone jack.
• Make sure your device is updated to the latest version.
• Restart your device.

WordDive can be used with any PC (Windows, Mac or Linux) connected to the Internet. The supported browsers are all modern browsers, e.g.:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge.

We recommend updating your browser to the latest version.

You can also use the WordDive mobile app if you have an Android or iOS device connected to the Internet.

If you forgot your password, just visit the “Reset Password” page, enter the email address you used during registration, and a password reset link will be sent to you. Then simply click the link in the email and set a new password for your account.

When you have logged into your account, open User (bottom right corner) > Manage subscriptions. There you can find all your active subscriptions and remaining study time.

Please note that deleting your user account does not cancel your ongoing subscription. You must cancel your recurring subscription separately through PayPal, the App Store, or Google Play. See the instructions for cancelling your subscription in the section “Subscription”.

To delete your WordDive account:

1. Log in to your WordDive account.
2. Click “User” (bottom right corner).
3. Select “Account settings.”
4. Scroll down and choose “Delete account.”

Important: After completing this action, you will no longer be able to log in to the deleted account.
If you deleted your account by mistake, please contact our customer support at info@worddive.com
.
If you want us to remove all your personal data from our systems, please also contact our customer support.

You can unsubscribe from the newsletter by clicking the unsubscribe link at the bottom of any newsletter email you have received. You can also contact our customer support at info@worddive.com and request to unsubscribe from the newsletters.

In order to make personal optimization possible, every user needs their own WordDive-account. If more than one person uses the same account, the app can’t separate the different users from one another, and therefore it’s also impossible to adapt the learning personally.

If the user is a child, he/she doesn’t necessarily need a personal e-mail account to practice with WordDive. A child can also use a parent’s e-mail address, if the parent hasn’t already registered with it to WordDive. If both the child and parent want to practice with WordDive, they need their own e-mail accounts to register as a WordDive-user.

You can buy a fixed-term licence for either 3, 6 or 12 months on our website. The full price of the licence is paid as a one-time payment when making the purchase. The study time ends automatically after the selected time period is over.

You can also choose the option of a monthly recurring subscription. The price of the subscription will be charged automatically each month until you cancel your subscription. On our website, you can start a subscription through PayPal. You can also start a subscription through our app in which case the subscription is paid through either Apple App Store or Google Play Store, depending on your mobile device.

In the WordDive app, you can activate a 7-day free trial. The 7-day free trial gives you access to the whole course package of the language of your choosing. The free trial will automatically turn into a paid subscription if not canceled at least 24 hours before the end date.

1. All study material is produced by professionals and is always designed and created by a native speaker. The learning material has been recorded by real voice actors.
2. No ads will distract you from learning.
3. Maintenance and customer service are there for you every day of the year.

When buying a fixed-term licence, you can choose a debit or credit card, online electronic money (PayPal), an invoice (Klarna) or a bank transfer as your payment method.

You can create a monthly recurring subscription via PayPal using either your credit or debit card or money transferred into your PayPal account. If you create a subscription in our mobile application, you can also pay through Google Play Store or Apple App Store.

NOTE: The available payment services depend on the order type and country in question.

Please, make sure that you have logged in using the same email address that you used when purchasing the licence or began your subscription with. If you have logged in using another email address, you are on a different user account that might not have an active licence. This is usually why the courses are locked.

If the courses are unlocked, but you can’t see all of the courses in the course list, please check “How can I see all courses?”

Please contact us at info@worddive.com if the problem persists.

Please find instructions on how to cancel your subscription below. If you are not sure which payment method you have used, please contact our customer support. We are happy to help!

PayPal

PayPal subscriptions can be cancelled by contacting our customer support by email (info@worddive.com) or phone. We only need the email address that the subscription was made with. Please inform us about the cancellation at least 24 hours before the beginning of the next billing period. We will send you a confirmation once your subscription is cancelled.

If you have logged in to your PayPal account when starting the subscription, you can cancel it yourself:

1. Log in to your PayPal account.
2. Click “Settings” at the top of the page (gearwheel icon).
3. Click “Payments”.
4. Click “Manage your Automatic Payments”.
5. Select the merchant whose agreement you want to cancel.
6. Click “Cancel” and follow the instructions.

If you have started your subscription without a PayPal account, please contact our customer support in order to cancel it.

App Store

To cancel your Apple App Store subscription on your iPhone or iPad, do the following:

1. On the Home screen, tap Settings.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription that you want to manage.
5. Tap Cancel subscription.

Google Play

To cancel your Google Play subscription on your Android device, do the following:

1. Open the Google Play Store.
2. Tap your profile > Payments and subscriptions > Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel subscription.

Important: Uninstalling the app or deleting your WordDive account will not automatically stop your subscription. You must cancel your subscription to end it. If you uninstall the app or delete your account without cancelling your subscription, you will still be charged.

You can cancel your subscription of the monthly payment at any time. If you decide to cancel your subscription to a WordDive course, the course will still be available to you until the last paid month of subscription is over.

Your subscription is valid for one month. This means that a subscription which was created on the 15th will be valid until the 14th of the following month, and the time count starts again for the next month on the following day. By default, the subscription continues automatically, but you can cancel recurring payments at any time.

You can create a subscription on our website or in the WordDive mobile app.

On the website:

Choose either a PayPal account or card payment as the payment method. Card payment is handled by PayPal, but you can start the subscription as a guest user without creating a PayPal account. Please note that a subscription started on the website without a PayPal account can only be canceled through WordDive’s customer support.

In the mobile app:

If you use a WordDive mobile app, you can create a subscription directly in the app. In this case, the subscription uses either Google Play (Android app) or App Store (iOS app).

The sum of the current subscription is automatically charged to the same payment method each month until you cancel the subscription. You can unsubscribe at any time up until the end of the current payment period. In that case, you will no longer be charged new fees.

It is not possible to directly change the language of your monthly subscription.

However, if you’d like to change the language of your subscription, you can do as follows: first, please cancel your current subscription (check “How can I cancel my WordDive subscription?”)

After that, please start a new subscription to another language on our website or through the mobile app.

If you have a fixed-term licence and you have already completed all the courses, please contact our customer support to change the language of your licence. Please, note that there has to be at least one month left in your licence in order to change the language.

If you don’t have access to your course package and you have paid by online bank transfer, please wait and try again in a few hours. Make sure that you are logged in with the same user that you registered with.

If problems still occur after a couple hours or there are problems or delays with your payment that’s not made via online bank transfer, please contact us at info@worddive.com and describe the problem.

We will then start working on a solution as soon as we receive your inquiry. We will contact you via email as soon as the problem has been resolved.