1. General
1.1 Object of the Terms of Use and Description of the Service. WordDive Ltd, address: Finlaysoninkuja 21 A, 33210 Tampere, Finland (hereinafter referred to as the “Company”) provides services and products, such as the WordDive service (hereinafter referred to as the “Service”) to its users (hereinafter referred to as the “Customer”) in accordance with these Terms of Use. The specific content of the Service is determined in the service descriptions and special terms presented on the Service website or otherwise at the time of ordering the Service.
1.2 Applicable Terms of Contract and Order of Application. These Terms of Use apply to the use and ordering of the Service and the services and products produced by the Company that are available through the Service. In addition, different parts of the Service may require separate contracts with the Company with special terms and service descriptions that deviate from or supplement these terms. If these general terms and the more detailed terms concerning a specific part of the Service are in conflict with each other, the more detailed terms shall apply primarily, and these general terms shall apply secondarily to that part of the Service.
Note especially the special terms for the following parts of the Service:
Finland, English for the Matriculation Exam prep course: www.worddive.com/fi/kielikurssit/englannin-abikurssi/#conditions
Finland, Swedish for the Matriculation Exam prep course: www.worddive.com/fi/kielikurssit/ruotsin-abikurssi/#conditions
1.3 Chargeable Services. The Customer can order various products or services available through the Service using online payment, credit card payment or some other specified method of payment. The Company will specify the price for each product or service according to the method of payment and the terms of delivery supplementing these terms separately.
1.4 Customer’s Right of Withdrawal. The Customer does not have the right to withdraw an order after the delivery of the product or service has begun electronically with the Customer’s consent.
2. Beginning of Contract
2.1 Beginning of Contract in the Service. The contract begins when the Customer has agreed to these Terms of Use and the Privacy Policy of the customer registry of the Company’s WordDive service during registration and when the Company has accepted the Customer’s payment for the product or service.
2.2 Accuracy of the Information Provided by the Customer in the Service. Orders placed by the Customer in the Service are processed and delivered based on the information provided by the Customer. The Customer is responsible for the accuracy of the information they provide, and the Company has no obligation to verify or supplement the information.
3. Identification
3.1 Means of Identification. The use of certain parts of the Service requires a username and a personal password or other means of identification accepted by the Company. The email address provided by the Customer serves as the username.
3.2 Customer’s Means of Identification. The Customer joins the Service by registering as a user and accepting these Terms of Use. Upon registration, the user chooses a username and password, which are required for using the Service. The Company grants the Customer access to the service for the duration of the Contract and only for the agreed purpose in accordance with these Terms of Use. Upon termination of the Contract, the Customer’s right to use their username and password shall expire.
3.3 Company’s Right to Change the Means of Identification. The Company has the right to change the Customer’s means of identification. The Company shall inform the Customer in advance of any changes to the means of identification.
3.4 Safekeeping the Means of Identification. The Customer is responsible for the careful safekeeping of their means of identification. The Customer agrees to keep their password and any other additional identifiers separate from each other and so that a third party cannot access them. The password used in connection with the means of identification is personal and may not be disclosed to a third party.
4. Provision and Use of the Service
4.1 Provision of the Service. The Company has the right to provide the Service in the manner it deems best. The Company has the right to make changes that affect the content, technology and use of the Service. If these changes require changes to the Customer’s equipment and software, the Customer shall be responsible for such changes at its own expense. The Company strives to notify the Customer of any changes affecting the Customer in advance within a reasonable time, through notices published in the Service, for example.
The Company has the right to discontinue provision of the Service or its part. In such cases, the Company strives to inform the Customer of this in advance within a reasonable time.
4.2. Data Generated from the Use of the Service. As described in more detail in the Privacy Policy for the Company’s WordDive Service customer registry, the Company has the right to collect, store and process all data generated from the use of the Service on the basis of legal grounds for the processing of personal data. Such data includes, for example, the Customer’s written answers to exercises. All data generated from the use of the Service remains the property of the Company, and the Company has the right to use it for the purposes described in the Privacy Policy. Unless otherwise stated in the Privacy Policy or applicable data protection legislation, the Customer has no rights to the answer data they have written in connection with the use of the Service during or after the term of the Contract.
4.3 Right to Use Material Published in the Service. The Service contains and provides access to material protected by copyright, trademark rights and other immaterial rights. Without the express written consent of the author, holder of rights or the Company, or an express announcement in the Service regarding broader rights of use (e.g., press releases), the Customer has no right to distribute, publish, copy, make available to the public or otherwise utilise material obtained from or through the Service for any purpose other than their own personal use. The holder of rights to the material presented in or available through the Service may make demands directly to the Customer regarding the use of protected material in violation of this section.
4.4 Right to Use Software and Documents. The Company grants the Customer the right to use the machine code versions of the software and documents delivered by the Company on the basis of the contract. Based on the right of use, the Customer may use the software and documents only in accordance with any licensing terms that may accompany the software and the Company’s instructions, and only in direct connection with the use of the Service. The ownership and immaterial rights to the software and documents and their revised versions are the property of the Company or a third party (such as the Company’s principal or subcontractor), and the Customer shall not, without the prior written consent of the Company, copy, translate or modify the documents or software or transfer them for the use of a third party, unless otherwise required by mandatory legislation.
4.5 Customer’s Equipment and Software. The terminals, software and connections (such as Internet connections) that are necessary to use the Service are not included in the Service. The Customer is responsible for the acquisition, operation and updating of such equipment, connections and software. In addition, the Customer is responsible for ensuring that this equipment and software does not interfere with or disrupt the operations of the Company or the functioning of the Service. Any equipment or software that may cause disruptions must be immediately disconnected from the Service.
5. Maintenance of the Service and Repairing of Defects
5.1 Maintenance of the Service and Repairing of Defects. The Company strives to ensure the functionality of the Service to the best of its ability and to repair any interruptions and defects in the Service within a reasonable time.
5.2 Temporary Interruptions. The Company has the right to temporarily close the Service or part of it if there is a justifiable reason for doing so. In such cases, the Company strives to ensure that the interruption is as short as possible and causes as little inconvenience to the Customer as possible. The Company will inform the Customer of the interruption in advance if this is possible and necessary.
6. Complaints Concerning the Service and Liability for Damage
6.1 Customer Complaints. The Customer must complain to the Company about any defects that they notice and demand that the defect be repaired within a reasonable time after they have noticed or should have noticed the defect. Complaints can be submitted electronically through https://www.worddive.com/en/support/ or by email to info@worddive.com.
6.2 Correction of a Defect. The Company has the right to correct a defect if, upon notification of the defect by a customer, it offers to do so without delay. If the defect cannot be corrected or is not corrected within a reasonable time after the Customer has notified the Company of the defect, the Customer is entitled to a price reduction relative to the defect.
6.3 Liability for Damage. The Customer has the right to demand compensation for direct damage caused by a defect in accordance with the provisions on damages in the Consumer Protection Act. The Company is not liable for damage caused by a defect if the defect is caused by a reason unrelated to the Company or by an obstacle beyond the Company’s control. The Customer is entitled to compensation for indirect damage caused by the defect only if the defect is due to intent or gross negligence on the part of the Company. The Customer is always obliged to act in such a way that the damage caused by a defect is not needlessly increased as a result of the Customer’s actions or negligence. The Company is not liable for damage caused by a defect in the case of non-consumer customers.
6.4 Division of Liability in Sales to Companies and Educational Institutions. Products and services are always sold as is. The Company is not liable for indirect or direct damage or for loss of profit caused by defects in the products or services and/or their use. The Company’s liability for compensation is always limited to the content of these Terms of Contract.
6.5 Defects in Equipment or Software Controlled by the Customer. If the Customer, knowingly or despite the Company’s warning, uses defective or disruptive equipment or software, the Customer shall be liable to the Company for any damage and for the costs incurred in searching for defects.
7. Payments and Billing
7.1 Payments for the Service. The Customer shall pay for the use of the chargeable parts of the Service according to the rates specified in the price list or contract. The prices of the Service are available on the Service website at www.worddive.com. The Company may use third-party billing services to collect payments for the use of the Service. In such cases, payments for the use of the Service shall be invoiced in accordance with the billing periods and terms specified in the contracts between the third parties (such as mobile communication operators) and the Customer, unless otherwise specified in the Service.
Payments are collected in advance for each billing period. Payments must also be made for the period during which the Service is closed due to the Customer or for reasons attributable to the Customer. Upon termination of the contract, the Company will not refund the Customer for any advance payments made.
7.2 Price Changes. The Company reserves the right to change its prices and the payments charged for the use of the Service. The current prices are listed on the Service website.
7.3 Methods of Payment. Products are paid for at the time of ordering. The available payment services depend on the country. One or more of the following payment methods are available in the webstore worddive.com:
Klarna AB
Sveavägen 46
SE-111 34 Stockholm
SWEDEN
Klarna Group is the leading European payment provider. Their idea is to simplify buying.
PayPal Europe
22-24 Boulevard Royal
L-2449 Luxembourg
LUXEMBOURG
PayPal is the world’s leading online payment service.
Paytrail Oyj
Business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä
FINLAND
Phone: +358 20 718 1830
www.paytrail.com
WordDive uses payment methods provided by Paytrail Oy.
8. Duration of Contract and Availability of Customer-Specific Parts of the Service
8.1 Duration of Customer-Specific Services and Products. The Company shall announce the validity period of fixed-term parts of the Service either when the service is ordered or in some other manner within the Service. The Customer should note that the Service and its features are not permanent in nature, and the Company does not guarantee that the Service or the products or services acquired through it will remain unchanged. Usernames and other personal data connected to the Service are stored for a minimum of twelve (12) months after the end of the Customer’s latest subscription period. After this, the Company has the right to remove the Customer’s username and other personal data connected to the Service. More information about the processing of personal data in connection with the use of the Service is available in the Privacy Policy for the customer registry of the Company’s WordDive service.
9. Closing the Customer’s Service
9.1 Company’s Right to Close the Service. The Company has the right to close the Customer’s Service completely or in part and to leave the Customer’s order unfulfilled if:
9.1.1 The Customer has failed to make an overdue payment despite being sent a payment reminder,
9.1.2 The Customer uses disruptive devices or software despite a notification from the Company,
9.1.3 The Customer has caused disruption to the Company, other Service users or third parties through their use of the Service,
9.1.4 The Customer has breached their obligations under the contract,
9.1.5 The Customer has provided materially incorrect information when opening the Customer’s Service or at a later date, or
9.1.6 There is reason to suspect that the Customer is using the Service for illegal activities.
In effect since 30 January 2020
9.1.7 The Company has a significant technical or business-related reason to close the Service. In this case, the Company will reimburse the Customer for the amount equivalent to the remaining study time.
10. Termination of Contract
10.1 Customer’s Right to Terminate the Contract. The Customer may terminate an open-ended contract, i.e. a continuous subscription, by cancelling it at least 24 hours before the start of the next billing period. The Customer has the right to continue using the Service until the end of the period they have already paid for. Instructions for cancelling a subscription can be found in this article: How can I cancel my WordDive subscription?
10.2 Company’s Right to Terminate the Contract. A Company has the right to terminate an open-ended contract by observing a one (1) month period of notice.
10.3 Company’s Right to Dissolve the Contract. The Company has the right to dissolve the contract if:
10.3.1 The Customer has not used the Service for over twelve (12) months,
10.3.2 The Customer’s Service has been completely closed for one (1) month for a reason mentioned in section 9.1,
10.3.3 The Customer has otherwise, materially and despite being notified, neglected their contractual obligations.
11. Consequences of Termination of Contract
11.1 End of Service Use and Removal of Data. When a contract is terminated, the Company shall have the right to prevent the Customer from using the Service with the Customer’s identification data and to remove any data stored by the Customer in the customer-specific parts of the Service.
12. Other Terms
12.1 Provision of Information. Before opening the Service, the Customer must provide the Company with the information required for the Service (Customer Information) and ensure that the information provided is accurate.
12.2 Notices. The Customer shall send any written notices concerning this contract (including notices of termination) to the Company address at info@worddive.com or WordDive Ltd, Finlaysoninkuja 21 A, 33210 Tampere, Finland. The Company may send written notices concerning this contract to the email address most recently provided by the Customer. General notices concerning the Service may also be published on the Service website. Notices sent by the Customer by post shall be deemed to have been received by the Company on the seventh (7th) day after sending and notices sent by email on the next business day.
12.3 Transferring the Contract. The Company has the right to transfer the contract in whole or in part to a third party. The Company shall notify the Customer of the transfer well in advance. In addition, the Company has the right to transfer the payments due under the contract to a third party. After notification of the transfer of due payments to a third party, payments are only valid when made to the receiving party of the transfer. The Customer shall not have the right to transfer the contract to a third party without the prior written consent of the Company.
12.4 Applicable Law and Place of Jurisdiction. This contract and its service-specific special terms are governed by Finnish law, and any disputes shall be settled in the Pirkanmaa District Court. In addition, the consumer has the right to refer the matter to the Consumer Disputes Board or the district court of their place of residence in Finland. If the consumer is not a Finnish resident, disputes shall be handled in the Pirkanmaa District Court in Finland.
12.5 Force Majeure. The parties are released from their duties and their liability to pay compensation if the breach or non-fulfilment of contractual obligations is due to force majeure. Force majeure is considered to be an unusual and relevant event that prevents the fulfilment of the contract and occurs after the contract has been made, is independent of the parties to the contract and whose effects cannot reasonably be avoided or overcome. Such an event may be, for example, war, rebellion, requisition or confiscation for public needs, interruption of energy supply, labour dispute, fire, thunderstorm or other natural phenomenon, cable damage caused by a third party, or another similarly effective and unusual event beyond the control of the parties to the contract. If the fulfilment of a contractual obligation is delayed for any of the above reasons, the time for fulfilling the contractual obligation shall be extended for as long as is deemed reasonable, taking into account all the circumstances affecting the case.
12.6 Effective Date of Terms of Use. These terms shall become effective on 10.11.2025 and remain effective until further notice.
12.7 Changes to the Terms of Use. The Company may change these Terms of Use. The Customer shall be notified of the new Terms of Use by customer notices and/or in the Service (e.g., on the Service website at www.worddive.com). The changed Terms of Use shall also apply to contracts made before the effective date of the new terms.
10.11.2025