1.2 Applicable Terms of Contract and Order of Application.
different parts of the Service may require separate contracts with the Company, with special terms and descriptions of service that differ from or add to these
terms. In case these general terms and the specific terms concerning a certain part of the Service are in conflict, the more specific terms will apply primarily,
and these general terms secondarily where the part of the Service in question is concerned.
Note especially the special terms for the following parts of the Service:
Germany, English for the Matriculation Exam course: www.worddive.com/de/sprachkurse/englisch-abikurs
Finland, English for the Matriculation Exam course: www.worddive.com/fi/kielikurssit/englannin-abikurssi#CONDITIONS
Finland, Swedish for the Matriculation Exam course: www.worddive.com/fi/kielikurssit/ruotsin-abikurssi#CONDITIONS
Russia, English for the Matriculation Exam course: www.worddive.com/ru/yazyk-kurs/anglijskij-ege
1.3 Chargeable Services. The Customer can order the different products or services available through the Service by online payment, credit card payment or by using another specified method of payment. The Company will announce the price of each product or service according to method of payment and the Terms of Delivery complementing these terms separately.
1.4 Customer's Right of Withdrawal. The Customer has no right of withdrawal of the order after the delivery of the product or service has begun by electronic means with the Customer's agreement.
2.2 Validity of the Information Provided by the Customer in the Service. The commissions of the Customer made in the Service are handled and delivered according to the information provided by the Customer. The Customer is responsible for the validity of the given information, and the Company has no obligation to check or add to the information.
3.1 Means of Identification. The use of certain parts of the Service requires a username and a personal password or another means of identification accepted by the Company. The email address provided by the Customer will function as the username.
3.2 Customer's Means of Identification. After hearing the Customer, the Company has the right to choose and/or accept the usernames, passwords and other means of identification to be used by the Customer. They will remain the property of the Company, and the Customer has no rights to them after the end of the contract, unless otherwise agreed in writing.
3.3 Company's Right to Change the Means of Identification. At any time, the Company has the right to change the Customer's means of identification. If possible within reason, the Company will inform the Customer of any changes in means of identification beforehand.
3.4 Safekeeping of the Means of Identification. The Customer is responsible for the careful safekeeping of the Customer's means of identification. The Customer agrees to keep the password and any other possible, additional means of identification separate so that a third party cannot access them. The password used in connection with the means of identification is personal and is not to be given to a third party.
4.1 Production of Service.
The Company has the right to produce the Service in any way it deems fit. The Company has the right to make changes that affect the content, technology and use
of the Service. If these changes require changes in the Customer's equipment and software, the Customer must, at his or her own expense, take care of them. The
Company strives to issue information on those changes affecting the Customer beforehand within a reasonable time, for example, by notifications published through
The Company has the right to stop the production of the Service or its part. In this case, the Company strives to inform the Customer of this beforehand within a reasonable time, for example, on the Service website.
4.2 Right to Use Concerning the Material Published in the Service. The Service includes and provides material protected by copyright, trademark rights and other immaterial rights. Without specific written consent from the creator, holder of rights or the Company or specific announcement of a wider right to use in the Service (for example, for press releases), the Customer has no right to distribute, publish, copy, distribute to the public or otherwise utilize material that is acquired from or through the Service except for the Customer's own private use. The holder of rights of the material presented in or available through the Service may make demands directly to the Customer in case of the inappropriate use of protected material as defined in this section.
4.3 Right to Use Concerning Software and Documents. The Company grants the Customer the right to use the machine code versions of the software and documents delivered by the Company according to the contract. According to the right to use, the Customer may use the software and documents only according to the possible licensing conditions accompanying the software, the instructions of the Company, and only directly pertaining to the use of the Service. The ownership and immaterial rights of software and documents, as well as their revised versions, are the property of the Company or a third party (such as the principal or subcontractor of the Company), and the Customer has no right, without a prior written agreement from the Company, to copy, translate or change documents or software or distribute them for the use of a third party, unless otherwise compelled by imperative law.
4.4 Customer's Equipment and Software. The terminals, software and connections (such as connections to a mobile communication network and the Internet) that are required to use the Service are not included in the Service. The Customer is responsible for acquiring, maintaining and updating these devices, connections and software. In addition, the Customer is responsible for these devices and software not interfering or disturbing the functioning of the Company or the Service. Devices and software that may be causing disturbances must immediately be disconnected from the Service.
5.1 Maintenance of Service and Repairing of Defects. The Company strives to take care, to the best of its ability, of the functionality of the Service and to repair any possible defects in the Service within a reasonable time.
5.2 Temporary Interruptions. The Company has the right to close the Service or a part of it temporarily if there is justifiable reason to do so. In this case, the Company strives to work so that the interruption will be as brief as possible and cause as little disadvantage to the Customer as possible. The Company will, within its capabilities and beforehand if necessary, inform the Customer of the interruption, for example, on the Service website.
6.1 Customer Reclamations. If the Customer notices a defect in the service, the Customer must make a reclamation and request a correction within a reasonable time after the defect was or should have been noticed. The reclamation can be made electronically through http://www.worddive.com/en/contact or by emailing email@example.com.
6.2 Correction of the Defect. In case the Company offers, without delay, to correct the defect pointed out by the Customer, the Company has the right to correct the defect. In case the defect cannot be corrected or is not corrected within a reasonable time after the Customer pointed it out, the Customer has the right to receive a price reduction relative to the defect.
6.3 Liability for Damage. The Customer has the right to demand compensation for direct damage according to the Consumer Protection Act sections regarding compensation. The Company is not liable for damage caused by the defect in case the defect is caused by a reason unrelated to the Company or a hindrance outside the Company's sphere of influence. The Customer has the right to be compensated for indirect damage caused by the defect only when the defect is caused by negligence on the part of the Company. The Customer is always obligated to act so that the damage caused by the defect does not increase needlessly due to the Customer's actions or negligence. The Company is only liable to consumer Customers for damage caused by the defect.
6.4 Responsibilities in Sales to Companies and Educational Institutes. The products and services are always sold as is. The Company is not liable for direct or indirect damage or loss of profit caused by defects in the products or services and/or the use of the products or services. The liability of the Company is always limited according to the content of these Terms of Contract.
6.5 Defects in Customer Controlled Devices or Software. If the Customer, knowingly or despite being notified by the Company, uses defective or disruptive devices or software, the Customer is liable to compensate the Company for any possible damages and the expenses of searching for the defects.
7.1 Payments for Service.
The Customer pays for the use of the chargeable parts of the Service according to the price list or contract. The prices of the Service are available on the
Service website at www.worddive.com. The Company may use third party billing services to exact the payments for the use
of the Service. In these cases, the payments for the use of the Service are exacted according to the billing periods and terms as defined in the contracts
between the third parties in question (such as mobile communication operators) and the Customer, unless otherwise specified in the Service.
The payments are exacted in advance for each billing period. Payments must also be made in case of Service downtime caused by the Customer or a reason the Customer is responsible for. In case of end of contract, the Company will not refund the Customer for advance payments.
7.2 Price Changes. The Company reserves the right to change its prices and the payments for the use of the Service. The current prices are announced on the Service website.
7.3 Methods of Payment.
The products are paid in conjunction with the order. The available payment services depend on the country in question. One or more of the following payment
services are available in each country for the users of the webstore:
Simon Carmiggeltstraat 6-50
1011 DJ Amsterdam
Adyen is a payment service that aims to provide full service worldwide.
Apple App Store
1 Infinite Loop
Cupertino, CA 95014
Apple App Store provides tightly integrated and easy payments for Apple devices.
Assist is one of the leading payment service providers in Russia.
SE-111 34 Stockholm
Klarna Group is the leading European payment provider. Their idea is to simplify buying.
22-24 Boulevard Royal
PayPal is the leading online payment service in the world.
Business ID: 2122839-7
Innova 2, Lutakonaukio 7
Phone: +358 20 718 1830
Paytrail Oyj (2122839-7) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
8.1 Running Time of Personal Services and Products. For the fixed-period parts of the Service, the Company will announce the running time of that part either during the ordering of the service or in some other way within the Service. The Customer must note that the Service and its inherent characteristics are not eternal by nature, and the Company does not guarantee that the Service or the products or services purchased through it will remain unchanged. The username and other personal data connected to the Service are stored for a minimum of twelve (12) months after the latest contract period of the Customer has ended. After this, the Company has the right to remove the Customer's username and other personal data connected to the Service.
9.1 Company's Right to Close the Service.
The Company has the right to close the Customer's Service completely or partially and leave the Customer's order unfulfilled if:
9.1.1 The Customer has neglected to make a due payment despite being sent a reminder,
9.1.2 Despite notification by the Company, the Customer uses disruptive devices or software,
9.1.3 By use of the Service, the Customer has caused disruption to the Company, other Service users, or third parties,
9.1.4 The Customer breaks the duties that are agreed to in the contract,
9.1.5 The Customer has given fundamentally erroneous information during the opening of the Service or later, or
9.1.6 There is cause to suspect that the Customer is using the Service for illegal actions.
10.1 Customer's Right to Terminate the Contract.
The Customer has the right to terminate an open-ended contract after observing a two (2) week termination period.
10.2 Company's Right to Terminate the Contract. The Company has the right to terminate an open-ended contract after observing a one (1) month termination period.
10.3 Company's Right to Dissolve the Contract. The Company has the right to dissolve the contract if:
10.3.1 The Customer has not used the Service for over twelve (12) months,
10.3.2 The Customer's Service has been completely closed for one (1) month for a reason mentioned in section 9.1,
10.3.3 The Customer has otherwise, essentially and despite being notified, neglected the duties that have been agreed to in the contract.
11.1 End of Service use and removal of data. When the contract ends, the Company has the right to stop the use of the Service with the Customer's user information and remove any possible data that the Customer may have saved in the customer-specific parts of the Service.
12.1 Issuing Information. The Customer must, before opening the Service, provide the Company the information it requires for the Service (customer information) and make sure that the given information is valid. The Customer must immediately notify the Company of changes to customer information on the Service website under Settings.
12.2 Notices. The Customer must send any written notices concerning this contract (including notice of termination) to the Company address firstname.lastname@example.org or WordDive Ltd, Kalevantie 7C, 6F, FI 33100 Tampere, Finland. The Company may send any written notices concerning this contract to the latest email address that the Customer has provided to the Company. General notices concerning the Service can also be published on the Service website. A notice sent by the Customer will be considered received on the seventh (7th) day after sending by post and on the next work day after sending by email.
12.3 Transferring the Contract. The Company has the right to transfer the contract to a third party fully or in part. The Company will notify the Customer of the transfer well beforehand. In addition, the Company has the right to transfer the payments due under the contract to the third party. After the notification of the transfer of due payments to the third party, the payments are only valid when made to the receiving party of the transfer. The Customer has no right to transfer the contract to a third party without a prior written agreement from the Company.
12.4 Applicable Law and Venue. This contract and its service-specific special terms operate under Finnish law and disputes concerning the contract are handled in Pirkanmaa District Court. In addition, a Consumer has the right to bring the dispute to be handled by the Consumer Disputes Board or in the Consumer's domestic District Court in Finland. If the Consumer is not a Finnish resident, disputes are handled in Pirkanmaa District Court, Finland.
12.5 Force Majeure. The parties are released from their duties and their duty to pay compensation when the breaking of the contract duties or failing to fulfill them is due to force majeure. A sufficient basis for the release from duty (force majeure) is an unusual event hindering the fulfilling of the contract that affects the matter, occurs after the contract is made, is independent of either party, and that cannot reasonably be avoided or overcome. Such events include war, rebellion, requisition or confiscation for general needs, termination of energy distribution, labor dispute, fire, thunderstorm or other natural phenomenon, cable damage caused by a third party, or another similarly effective and unusual event independent of either party. If the fulfilling of contract duty is delayed because of one of the abovementioned reasons, the period of fulfillment shall be extended for as long as is deemed reasonable with all the affecting circumstances in mind.
Kalevantie 7C, 6F, FI 33100 Tampere, Finland
Tel. +358 40 506 6048
Kalevantie 7C, 6F, FI 33100 Tampere, Finland
Tel. +358 40 506 6048
Customer registry of the WordDive service ("Service").
The registered information is for the care and maintenance of customer relations as well as the research and development of the company business and the Service by different methods of research. The information is used to send notices to customers and for direct advertising of the Company and its business partners, unless the Customer has forbidden such notices. The information can also be used to track and solve misuse issues.
The personal information in the registry is acquired mainly from the users of the Service themselves, either directly or by the means of cookies (see
section 10 below), in the following situations:
1. when they subscribe to the newsletter,
2. when they buy the chargeable parts of the Service,
3. when they update their information and
4. when they otherwise use the Service.
Information can also be gathered from and updated according to the registries of the Company and other companies belonging to the same concern, as well as third party registries (e.g. credit rating registry).
The Company does not verify the validity of the information. When logged in to the Service, the Customer has the option of checking and verifying the Customer's
own registered personal information. The Customer cannot access other user information through the Service.
The Customer has the right to check and verify the personal information stored regarding to the Customer, or request that such information be corrected, by sending a written request to the address mentioned above.
The registry contains the following information:
Direct advertising denials
Any possible additional information provided by the Customer
Information concerning use:
Visits to the www.worddive.com website, information related to studying and moving within the Service (username, time and IP address)
Computer-specific ID (the unique identifier of the computer from which the Customer logged in to the Service the last time)
Purchase events (username, purchased product, time)
The Company has the right to transfer necessary information to parties who handle the billing for services, products and content ordered or used through the
Service. In addition, the Company has the right to transfer information to third parties for direct marketing, field sales and marketing and opinion research
within legal boundaries. The Company also has the right to transfer information to another company within the same financial concern and as part of company
reorganisation. Transfer of information to third parties for any other uses requires a separate agreement from the Customer.
The Company may use subcontractors to handle information, in which case the handling of information will be done according to Company guidelines and for and on behalf of the Company.
The Company will store customer and usage information for at least one (1) year after the Customer's last order has ended. After that, the information can be removed from the registry
in database purges performed at intervals according to the Company's currently effective policy.
Regardless of the above, and for the sake of clarity, it must be noted that information regarding purchase events can be stored to the extent and for the time that the service provider deems it absolutely necessary for the fulfillment of its bookkeeping and other legally determined duties.
To track and make possible the use of the Service, so-called cookies may be sent to the Customer's computer from time to time. Cookies are used to recognize the Customer's computer and
so provide a service that is better suited to the Customer's wishes and preferences. Cookies may also be used to offer the Customer better and more personal offers and product
recommendations, either directly or through a third party, such as Google or Facebook. In addition, cookies are utilized in monitoring the number of Service users by the Company. Some
parts of the content of the website will not function if cookies are not accepted.
At the moment, the Service is using the following Google Advertising Features: Remarketing, DoubleClick platform, Google Display network and Google Analytics reporting. For more information on cookies associated with Google services or opting out of Google Analytics Advertiser Features, visit http://www.google.fi/intl/en/policies/privacy/partners/ .
All persons handling the registry possess personal user permission (username, password and level of rights) from the registry keeper. The personal information of Customers is accessible
only by persons who need this information to do their work. These include the customer service personnel and technical staff of the Service.
The Company will, to the best of its ability, strive to offer the Service in such a way that external parties will not get unlawful access to the Customer's information or communications. Other parties connected to providing the Service (e.g. network or mobile operators) are responsible for their own data security.
12.1. The Customer may forbid the use and transfer of the Customer's personal information for direct marketing and survey purposes by contacting the Customer Service of the Company.
12.2. The Company has a right to show the Customer's first name, the first letter of the Customer's last name and the Customer's country of residence as well as the Customer's total progress in the Service within a given time period, such as a day, a week, a month or a year, to other users of the Service in order to motivate the Customer and other users to learn languages. The Customer can remove his or her information permanently from this kind of list at any time.
12.3. The Company has the right to store a picture of the Customer that the Customer has permitted the Company to use. The Customer will always have the right to decide where the picture is displayed or whether it will be displayed at all.