Frequently Asked Questions (FAQ)

Can I try WordDive for free?

You can get a free sample of any of the 10 languages offered by WordDive. First select your preferred language and then fill the form to activate your free sample. All you have to do is enter your email address and you will get a confirmation email including a link to activate your free sample course. You will see the results of your studies already after a few days, and you can practice for free for 14 days!

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Why do I need to pay for WordDive?

WordDive is a paid service for three reasons:

  1. All study material is produced by professionals and is always designed and created by a native speaker.
  2. No ads will distract you from learning, and WordDive will never give your data to third parties. WordDive is a 100% trustworthy service.
  3. Maintenance and customer service are there for you every day of the year.
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How do I pay for the courses - monthly or all at once?

Courses with a fixed duration of 3, 6 or 12 months of studies are paid at once when buying the course. You also have the opportunity to subscribe to the service for a period of 1 month. In this case, the payment will continue automatically also for the following month(s) until you cancel your subscription.

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What payment methods are available?

You can pay for our courses using online electronic money (PayPal) or your debit or credit card (VISA, VISA Electron, MasterCard, Maestro, American Express, Direct Debit). You can also pay by online bank transfer. To do this, please select your bank's logo, complete the form and submit your payment online.

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How can I create a subscription to WordDive?

Like its standard definition says, a subscription is a recurring payment for a product or a service. You can subscribe to the WordDive service for a period of one month.

You can create a subscription on your PC via the online payment system PayPal. Your subscription will be automatically renewed at the end of the first period. The same method of payment that you used the first time will also be used for the next payment(s).

If you use a WordDive mobile app, you can create a subscription directly in the app. In this case, the subscription uses either Google Play (Android app) or iTunes (iOS app).

Creating a subscription ensures you uninterrupted service and you will be able to access WordDive at any time. When using the subscription, you will always be protected from possible changes in the prices - you will be charged the original course price for all the recurring payments to come. There are no restrictions: you may cancel your subscription at any time. In this case, the automatic renewal of your payment will cease and no new charges will be made in the future.

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How does the WordDive subscription work?

Your subscription is valid for one month. This means that a subscription which was created on the 15th will be valid until the 14th of the following month, and the time count starts again for the next month on the following day.

By default, the subscription continues automatically, but you can cancel recurring payments at any time.

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How can I cancel my WordDive subscription?

To cancel your PayPal subscription, do the following:

  1. Log in to your PayPal account.
  2. Click "Settings" at the top of the page (gearwheel icon).
  3. Click "Payments".
  4. Click "Manage pre-approved payments".
  5. Click "Cancel" or "Cancel automatic billing" and follow the instructions.

To cancel your iTunes subscription on your iPhone or iPad, do the following:

  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen.
  4. Tap View Apple ID. You might need to sign in.
  5. Under Subscriptions, tap Manage.
  6. Tap the subscription that you want to manage.
  7. Use the options to manage your subscription. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

To cancel your Google Play subscription on your Android device, do the following:

  1. Open the Google Play Store.
  2. Tap Menu > Account > Subscriptions.
  3. Find the subscription you want to cancel.
  4. Tap Cancel.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

You can cancel your subscription of the monthly payment at any time. If you decide to cancel your subscription to a WordDive course, the course will still be available to you until the last paid month of subscription is over.

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How to delete your WordDive account

  1. Log in to your WordDive account.
  2. Open tab "Settings".
  3. Click on "Account".
  4. Scroll down and choose "Delete account".

Important: Your user account will be deleted permanently. This operation cannot be undone. Please note that deleting your user account does not cancel your subscription. You have to cancel your PayPal, iTunes or Google Play subscription separately. Instructions for canceling the subscription.

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What is the difference between the English matriculation exam prep course and the Comprehensive British English course package?

The English prep course is more focused on grammar and the specific themes required in the matriculation exam. The Comprehensive British English and Comprehensive American English packages have more vocabulary related to certain other themes, such as travel and business.

Another difference is that the Comprehensive course packages can be used even by complete beginners, while the prep course requires at least intermediate language skills.

When comparing prices, please note that the price of the prep course includes a grade guarantee.

In short, if you are going to participate in the English matriculation exam, we recommend the prep course. If you want to improve your English skills for another reason, such as travel or work, we recommend choosing Comprehensive British English or Comprehensive American English.

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What should I do if there are payment problems or delays?

If you have any problems or delays with your payment, please contact us at info@worddive.com and describe the problem. We will then start working on a solution as soon as we receive your inquiry.

We will contact you via email as soon as the problem has been resolved.

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What if I forgot my password?

If you forgot your password, just visit the "Reset Password" page, enter the email address you used during registration, and a password reset link will be sent to you. Then simply click the link in the email and set a new password for your account.

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How do I activate a license key?

If you have a license key, for example from a gift card, you need to activate the license you purchased. First log in to WordDive, and then click the "Activate Code or Key" link at the bottom of the page. Then enter the license key and click the "Activate" button. Please note - the letters of your license key are not case sensitive.

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Which browsers and devices are supported by WordDive?

WordDive can be used with any PC (Windows, Mac or Linux) connected to the Internet. The supported browsers are

In general, newer versions of a browser work better, excluding possible beta releases.

You can also use a WordDive mobile app if you have an Android or iOS device connected to the Internet. The technical requirements are

Download the Android app:

Download the iOS app:

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What can I do if I encounter problems with the website?

If exercises do not work or there are other problems with the website, try reloading the page as follows:

Mozilla Firefox, Microsoft Internet Explorer, or Google Chrome

  1. Go to the page where the problem occurred
  2. Hold the Ctrl key down and press F5 at the same time

Apple Safari

  1. Go to the page where the problem occurred
  2. Hold the Shift key down and click the "Reload" icon at the same time
Safari force reload

If force reloading does not fix the problem, try a different supported browser.

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Why are the example sentences not translated word for word?

Translating the example sentences is a process of seeking balance between fluent, natural expression and clarity and accuracy. This is especially tricky when there is no exact match for a word or sentence structure in the translation language at all.

The goal of the WordDive method is to learn to think in the new language without needing to translate the words in your head. Translating the example sentences mechanically, word for word, does not support this goal. Instead, we use translators who are native speakers and who translate the example sentences as a native speaker would express the idea.

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Do I get any certificate after completing a course?

After completing any course you will automatically receive a certificate (in English) confirming your successful training, your effort and your results to your email address.

If the certificate is lost or you wish to change the spelling of your name on the certificate - don't worry. You will always be able to access and modify it on your "Results" page.

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How do I remove myself from the top list?

On a computer: If the top list is not visible, click the podium symbol on the top right of the Exercise page. Click your name on the list and untick the box "Visible on: All users". Click the X to close the popup window.

In the app: Click the weekly points on the top right corner of the app. Click your name on the list. Select ”Hide me from the list”.

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What keyboard shortcuts can I use while exercising with WordDive?

You can use the following keyboard shortcuts while exercising with WordDive's browser version:

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What if I cannot find an answer to my question here?

Just contact us! Send your question and a description of the problem to our customer support. We will then contact you.

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Try it for 14 days for free!

Does not continue automatically.

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